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Service Center

Your service center.

Service center

schedule_ends_at
string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason
string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state
string

The state of your service-center.

Enum Value Description
opened

Customers are able to create tickets with all services supported by you.

closed

Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.

scheduled

Customers cannot create tickets until the schedule ends.

{
  • "schedule_ends_at": "2019-08-24T14:15:22Z",
  • "schedule_reason": "string",
  • "state": "closed"
}

Retrieve service center

Retrieve service center information.

SecurityOAuth2
Responses
200

Successful response.

Response Schema: application/json
schedule_ends_at
string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason
string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state
string

The state of your service-center.

Enum Value Description
opened

Customers are able to create tickets with all services supported by you.

closed

Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.

scheduled

Customers cannot create tickets until the schedule ends.

default

An error occurred - see status code and problem response for more information.

get/v2/tickets/service-center
Response samples
application/json

Opened.

{
  • "schedule_ends_at": null,
  • "schedule_reason": null,
  • "state": "opened"
}

Update service center

Update the service center information.

SecurityOAuth2
Request
Request Body schema: application/json

The updated service center.

schedule_ends_at
required
string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason
required
string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state
required
string

The state of your service-center.

Enum Value Description
opened

Customers are able to create tickets with all services supported by you.

closed

Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.

scheduled

Customers cannot create tickets until the schedule ends.

Responses
200

Successful response.

Response Schema: application/json
schedule_ends_at
string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason
string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state
string

The state of your service-center.

Enum Value Description
opened

Customers are able to create tickets with all services supported by you.

closed

Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.

scheduled

Customers cannot create tickets until the schedule ends.

default

An error occurred - see status code and problem response for more information.

put/v2/tickets/service-center
Request samples
application/json
{
  • "schedule_ends_at": null,
  • "schedule_reason": null,
  • "state": "opened"
}
Response samples
application/json
{
  • "schedule_ends_at": "2019-08-24T14:15:22Z",
  • "schedule_reason": "string",
  • "state": "closed"
}
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