Service Center

Your service center.

Service center [BETA]

schedule_ends_at

string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason

string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state

string

The state of your service-center.

Enum Value	Description
opened	Customers are able to create tickets with all services supported by you.
closed	Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.
scheduled	Customers cannot create tickets until the schedule ends.

{"schedule_ends_at": "2019-08-24T14:15:22Z",
"schedule_reason": "string",
"state": "closed"
}

Retrieve service center [BETA]

Retrieve service center information.

SecurityOAuth2 and ApiKey

Responses

200

Successful response.

Response Schema: application/json

schedule_ends_at

string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason

string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state

string

The state of your service-center.

Enum Value	Description
opened	Customers are able to create tickets with all services supported by you.
closed	Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.
scheduled	Customers cannot create tickets until the schedule ends.

default

An error occurred - see status code and problem response for more information.

get/v2/tickets/service-center

Response samples

200
default

application/json

Opened.

{"schedule_ends_at": null,
"schedule_reason": null,
"state": "opened"
}

Update service center [BETA]

Update the service center information.

SecurityOAuth2 and ApiKey

Request

Request Body schema: application/json

The updated service center.

schedule_ends_at

required

string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason

required

string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state

required

string

The state of your service-center.

Enum Value	Description
opened	Customers are able to create tickets with all services supported by you.
closed	Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.
scheduled	Customers cannot create tickets until the schedule ends.

Responses

200

Successful response.

Response Schema: application/json

schedule_ends_at

string or null <date-time>

The moment the schedule ends if state is scheduled, null otherwise. When this moment has past the state will change to open.

schedule_reason

string or null [ 1 .. 255 ] characters

The reason for the schedule shown to customers if state is scheduled, null otherwise.

state

string

The state of your service-center.

Enum Value	Description
opened	Customers are able to create tickets with all services supported by you.
closed	Customers are only able to create tickets with services that are automatically outsourced to an autonomous partner.
scheduled	Customers cannot create tickets until the schedule ends.

default

An error occurred - see status code and problem response for more information.

put/v2/tickets/service-center

Request samples

Payload

application/json

{"schedule_ends_at": null,
"schedule_reason": null,
"state": "opened"
}

Response samples

200
default

application/json

{"schedule_ends_at": "2019-08-24T14:15:22Z",
"schedule_reason": "string",
"state": "closed"
}

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