Outsource product lines

Outsource product lines provide information about products that have been applied to outsourced tickets by a partnered provider.

Outsource product line

The outsource product lines object provides information about products that have been applied to outsourced tickets by a partnered provider.

ticket_id

string <uuid>

Ticket identifier of the ticket that was outsourced to the partnered provider.

outsource_id

string <uuid>

Outsource identifier.

object (Money)

The discount for this product line.

amount	number <float> The monetary amount.
currency	string <iso-4217> The currency of the monetary amount.

object (Money)

The gross price of the product line. This is calculated using unit_gross_price x quantity.

amount	number <float> The monetary amount.
currency	string <iso-4217> The currency of the monetary amount.

object (Money)

The original equipment service fee for this product line. This is the original equipment service fee of the referenced product at the time of adding this product line.

amount	number <float> The monetary amount.
currency	string <iso-4217> The currency of the monetary amount.

product_id

string or null <uuid>

Product identifier.

product_name

string [ 1 .. 255 ] characters

Product name in the requested language.

product_number

string

Product number. This is the product number as referenced by your partnered provider.

provider_id

string <uuid>

Identifier of the partnered provider to which the outsource request has been sent.

quantity

integer <int32> >= 1

Quantity.

object (Money)

The gross price of one unit of the product line. This is the product gross price of the referenced product at the time of adding this product line.

amount	number <float> The monetary amount.
currency	string <iso-4217> The currency of the monetary amount.

{"ticket_id": "595be628-f6f2-4262-9c10-6389c6c4a5b8",
"outsource_id": "880092d9-6aa9-4787-863b-6f1c3c58f8c2",
"discount": {"amount": 95.99,
"currency": "EUR"
},
"gross_price": {"amount": 95.99,
"currency": "EUR"
},
"original_equipment_service_fee": {"amount": 95.99,
"currency": "EUR"
},
"product_id": "0d012afa-f885-4e65-aeca-37e27701e2d1",
"product_name": "Remote Diagnostic Support",
"product_number": "0000001",
"provider_id": "fe3d49af-4061-436b-ae60-f7044f252a44",
"quantity": 1,
"unit_gross_price": {"amount": 95.99,
"currency": "EUR"
}
}

Retrieve all outsource product lines

Retrieve a list of outsource product lines. Outsource product lines represent requested services that have been applied to an outsourced ticket by a partnered provider.

SecurityOAuth2 and ApiKey

Request

query Parameters

limit

integer <int32> [ 0 .. 1000 ]

Default: 25

Limits the amount of resources in result.

offset

integer <int64> >= 0

Default: 0

Offset of resources in result.

outsource_created_after

string <date-time>

Return only outsource product lines that are associated with an outsource that was created after the provided date and time.

Example: outsource_created_after=2023-03-15T08:34:28Z

outsource_created_before

string <date-time>

Return only outsource product lines that are associated with an outsource that was created before the provided date and time.

Example: outsource_created_before=2023-03-15T08:34:28Z

outsource_finished_after

string <date-time>

Return only outsource product lines that are associated with an outsource that was finished after the provided date and time.

Example: outsource_finished_after=2023-03-15T08:34:28Z

outsource_finished_before

string <date-time>

Return only outsource product lines that are associated with an outsource that was finished before the provided date and time.

Example: outsource_finished_before=2023-03-15T08:34:28Z

outsource_state

Array of strings (Outsource-state) non-empty unique

Only return outsource product lines that are associated with an outsource that is in the provided state(s).

Items Enum Value	Description
pending	The outsource is waiting to be worked on at the partnered provider.
in_progress	The outsource is being worked by an operator.
closed	The outsource is successfully finished.
cancelled	The outsource is cancelled, see cancel_reason_id as to why.

provider_id

string <uuid>

Filter outsource product lines by identifier of the partnered provider to which the outsource request has been sent.

ticket_id

string <uuid>

Filter outsource product lines by ticket_id.

header Parameters

Accept-Language

string

Default: en

Use this header to indicate the natural language and locale in which you want to receive translatable property values. Multiple preferences can be provided using a weighted qualifier. Properties that support translations will specify so in their description.

Examples:

French (Switzerland) fr-CH

Multiple types, weighted with the quality value syntax

Request for French (Switzerland) or, if not supported (in preferred order), French, English or German.

fr-CH,fr;q=0.9,en;q=0.8,de;q=0.7

Responses

200

Successful response.

Response Schema: application/json

object >= 0 properties

Applied query parameters, including defaults.

limit	integer <int32> [ 0 .. 1000 ] Default: 25 The applied value of the limit query parameter on the resources in result.
offset	integer <int64> >= 0 Default: 0 The applied value of the offset query parameter on the resources in result.
property name* additional property	any

Array of objects (Outsource product line) >= 0 items

List of outsource product lines.

Array (>= 0 items)

ticket_id	string <uuid> Ticket identifier of the ticket that was outsourced to the partnered provider.
outsource_id	string <uuid> Outsource identifier.
	object (Money) The discount for this product line.
	object (Money) The gross price of the product line. This is calculated using `unit_gross_price x quantity`.
	object (Money) The original equipment service fee for this product line. This is the original equipment service fee of the referenced product at the time of adding this product line.
product_id	string or null <uuid> Product identifier.
product_name	string [ 1 .. 255 ] characters Product name in the requested language.
product_number	string Product number. This is the product number as referenced by your partnered provider.
provider_id	string <uuid> Identifier of the partnered provider to which the outsource request has been sent.
quantity	integer <int32> >= 1 Quantity.
	object (Money) The gross price of one unit of the product line. This is the product gross price of the referenced product at the time of adding this product line.

total

integer <int64>

Total number of resources matching provided query parameters.

default

An error occurred - see status code and problem response for more information.

get/v2/tickets/outsource-product-lines

Response samples

200
default

application/json

{"query": {"limit": 25,
"offset": 0
},
"result": [{"ticket_id": "595be628-f6f2-4262-9c10-6389c6c4a5b8",
"outsource_id": "880092d9-6aa9-4787-863b-6f1c3c58f8c2",
"discount": {"amount": 95.99,
"currency": "EUR"
},
"gross_price": {"amount": 95.99,
"currency": "EUR"
},
"original_equipment_service_fee": {"amount": 95.99,
"currency": "EUR"
},
"product_id": "0d012afa-f885-4e65-aeca-37e27701e2d1",
"product_name": "Remote Diagnostic Support",
"product_number": "0000001",
"provider_id": "fe3d49af-4061-436b-ae60-f7044f252a44",
"quantity": 1,
"unit_gross_price": {"amount": 95.99,
"currency": "EUR"
}
}
],
"total": 3255
}

➔ Next to Cancel reasons