Messenger channel messages

Messages exchanged in a channel. Channels are used to communicate with customers or between providers during a ticket.

Retrieve messages [BETA]

Retrieve a list of ticket channel messages. The next token is used to paginate the results. Channels are used to communicate with customers or between providers.

SecurityOAuth2 and ApiKey

Request

query Parameters

channel_id

required

string <uuid>

The identifier of the channel you want to retrieve messages for. A tickets/outsources resource always contains the reference to the channel with the operator of the partnered provided you outsourced to. The tickets/tickets resource contains the reference to the channel with the customer. It can also contain a channel with an operator of the provider that outsourced the ticket to you.

next_token

string

The token to retrieve the next page of results.

Responses

200

Successful response.

Response Schema: application/json

query

object >= 0 properties

Applied query parameters, including defaults.

Array of objects (ChannelMessage) >= 0 items

List of channel messages.

Array (>= 0 items)

id	string <uuid> Unique identifier of the message.
content	string The text content of the message.
created_at	string <date-time> The date-time the message was created.
redacted	boolean Indicates whether the message content has been redacted.
	object Information about the sender of the message.

default

An error occurred - see status code and problem response for more information.

get/v2/tickets/messenger-channel/messages

Response samples

200
default

application/json

{"query": { },
"result": [{"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"content": "Hello, how can I help you?",
"created_at": "2019-08-24T14:15:22Z",
"redacted": true,
"sender": {"name": "string"
}
}
]
}

➔ Next to Prepared tickets