Messenger channel messages

Messages exchanged in a channel. Channels are used to communicate with customers or between providers during a ticket.

Retrieve messages [BETA]

Retrieve a list of ticket channel messages. The next token is used to paginate the results. Channels are used to communicate with customers or between providers.

SecurityOAuth2

Request

query Parameters

channel_id

required

string <uuid>

The identifier of the channel you want to retrieve messages for. A tickets/outsources resource always contains the reference to the channel with the operator of the partnered provided you outsourced to. The tickets/tickets resource contains the reference to the channel with the customer. It can also contain a channel with an operator of the provider that outsourced the ticket to you.

next_token

string

The token to retrieve the next page of results.

Responses

200

Successful response.

Response Schema: application/json

query

object >= 0 properties

Applied query parameters, including defaults.

Array of objects (ChannelMessage) >= 0 items

List of channel messages.

Array (>= 0 items)

id	string <uuid> Unique identifier of the message.
content	string The text content of the message.
created_at	string <date-time> The date-time the message was created.
redacted	boolean Indicates whether the message content has been redacted.
	object Information about the sender of the message.

default

An error occurred - see status code and problem response for more information.

get/v2/tickets/messenger-channel/messages

Response samples

200
default

application/json

{"query": { },
"result": [{"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"content": "Hello, how can I help you?",
"created_at": "2019-08-24T14:15:22Z",
"redacted": true,
"sender": {"name": "string"
}
}
]
}

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